Return & Refund Policy

Last Updated: June 2026

Thank you for shopping at BySofty.

If you are not completely satisfied with your purchase, we are here to help.

Returns

You may return eligible items within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in the same condition that you received it.
• The item must be in its original packaging.
• You must provide proof of purchase (order confirmation or receipt).

Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Downloadable software products or digital products
• Personalized or custom-made items
• Items damaged through misuse or improper handling

Return Process

To request a return, please contact us at:

Email: fifearshad2@gmail.com

Please include:

• Your order number
• The item(s) you wish to return
• The reason for the return

We will provide instructions on how to return your item.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Shipping Costs

• Original shipping costs are non-refundable.
• Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We may request photos of the item and packaging to help resolve the issue quickly.

Exchanges

We replace items only if they are defective, damaged, or incorrect. Contact us at fifearshad2@gmail.com to request an exchange.

Contact Us

If you have any questions about this Return & Refund Policy, please contact us at:

BySofty
Website: bysofty.myshopify.com
Email: fifearshad2@gmail.com